From Release 4.0A, you can use the material serial number as a reference object in all Service Management functions (as with Plant Maintenance). Accordingly, a variant with material serial numbers is also used for the object list in orders and maintenance items.
You define the primary view for the reference object in Customizing.
You can change the view during creation if necessary.
Maintain the reference object view (screen number, use F4-help):
Define notification types
Configure order types
Set maintenance plan categories