QM: New Features in the Business Workflow
for Quality Notifications
The Business Workflow for quality notifications has the
following new features:
A scenario to inform the individuals with the
partner function "IT" (interested party) that a new notification
has been created.
An escalation mechanism for workflow scenarios
that involve notifications and tasks.
The system uses the data in the notification or task to determine
the deadlines for completing the work items for a notification or
If these deadlines are exceeded, the coordinator of the
notification or person responsible for the notification receives a
mail. These escalation messages are forwarded and deposited in a
separate folder in the inbox. The escalated work items are also
accessible in the work list.
Change system parameters in customizing
You must include the partner function "IT" (interested party) in
the partner determination procedure for the notification.
In Customizing for the workflow scenario for "Quality
notification - INFO," you must also activate the event linkage and