QM: New Features in the Business Workflow for Quality Notifications

Description

The Business Workflow for quality notifications has the following new features:

• A scenario to inform the individuals with the partner function "IT" (interested party) that a new notification has been created.

• An escalation mechanism for workflow scenarios that involve notifications and tasks.
  The system uses the data in the notification or task to determine the deadlines for completing the work items for a notification or task.
  If these deadlines are exceeded, the coordinator of the notification or person responsible for the notification receives a mail. These escalation messages are forwarded and deposited in a separate folder in the inbox. The escalated work items are also accessible in the work list.

Change system parameters in customizing

You must include the partner function "IT" (interested party) in the partner determination procedure for the notification.

In Customizing for the workflow scenario for "Quality notification - INFO," you must also activate the event linkage and assign agents.