From Release 4.0A, you have the option of informing the responsible employee using a workflow, if the maintenance order occurs in one of the following processing phases:
If the order occurs in one of the above phases, one person or group of persons can be informed for each workflow with the corresponding system setting. This concerns the:
These persons see a work item in their integrated inbox which can be processed directly from this inbox. The change transaction for the order is automatically called up for processing the work item.
In addition to general Customizing, which guarantees that the workflow system functions properly, special Customizing related to this standard task is required: