service notification

(PM-SMA)

Means by which notifications for customer service are entered and managed.

Classification

Business object

Use

The service notification data is stored in the history and is of great importance for evaluations and for future planning.

Structure

The following types of service notification exist:

A service notification contains one or more items. An item describes the symptoms that have arisen, the cause of the problem, the part of the object affeted, as well as the tasks and the actions that were performed.

Integration

Depending on which tasks are required, you can create either a service order or a customer order from a service notification.