Starting Agent Assignment Maintenance

Procedure

  1. Start the Activity Group Maintenance transaction.
  2. The Activity Group Maintenance screen appears.

  3. Identify the activity group you want to review using the Activity group and Editing period fields.
  4. The system prompts you to confirm the validity period.

  5. Choose Activity group ® Change.
  6. The Activity Group/Change screen appears.

  7. Choose Goto ® Maintain agent assign.

The Maintain Agent Assignment screen appears, displaying the activity group.

Result

You can go on to create and maintain assignments of activity groups to agents.

You can control how the tree structure displays information using the features behind the View menu option. You can either show or hide the object keys, validity periods, and the relationship periods. If the activity group has more than one validity period, the selected validity period is displayed at the top of the tree structure.