Assigning Activity Groups to Users

  1. Start Agent Assignment Maintenance.
  2. The Agent Assignment Maintenance screen appears.

  3. Choose Edit ® Create assignment ® User, or the assignment option.
  4. The Select User dialog box appears.

  5. In the Search field, look up the user, or users, you want to edit.
  6. Select the appropriate users, and choose Transfer.

The system assigns the activity group to the selected users, and lists the users in the tree structure.