Streamlining the Information Flow for Workflow Management
Once you have created a structure, you use other tools provided by Organizational Management to streamline the flow of information. These enhance the ability of Workflow Management to get the right task to the right person at the right time.
Create an organizational model using the Organizational Management objects. The model should reflect your company’s organizational structure. You should also ask the following questions:
Use these tools to enhance Workflow Management:
Work items are routed to the correct users.
If more than one user is authorized to perform a task, the work item representing the task appears in the integrated inbox of all authorized users. Once one user accesses the work item, it disappears from all other inboxes. This reduces the amount of time involved in processing a task, prevents documentation from being lost, and provides management with an audit trail.
SAP Business Workflow