Assigning Agents

Prerequisites

First create a container definition and then a responsibility in which you define criteria for the container values. Now you assign agents to each responsibility.

Procedure

On the Responsibility: Change screen:

  1. Choose the reponsibility to which you want to assign an agent and choose Edit -> Agent Assignment -> Create.
  2. The Selection dialog box appears.

  3. Choose the organizational object you want as agent and Enter.

The system prompts you to enter a search string and then create the relationship between the responsibility and the object you selected as agent.

In overall view, you can also enter a validity period for the relationship.

Result

At runtime, workflow evaluates the possible agents and ensures that the correct agent receives the correct task at the correct time.