The following steps describe a
typical scenario in which incoming paper documents are archived
before a Sales and Distribution document is created:
A clerk in the central mail room of a company receives a letter
from a customer who wishes to buy several products.
The clerk scans the letter into a scanning system.
The system displays the letter in the scan dialog window.
Using the SAP ArchiveLink interface in the R/3 System,
the clerk or another designated employee selects the function for
early archiving and chooses an appropriate incoming document type
for the scanned document, for example, the general description
"Customer response to a sales activity", SDIACTRESP.
The clerk confirms the assignment of the incoming document
This triggers a workflow in which a mail is sent to the employee
who is responsible for creating sales documents, in this case Mr.
Jones in the Sales department.
All employees who are to be notified by SAP Business Workflow
must first be listed in the company’s organizational structure (see
Customizing for SAP Business Workflow).
Mr. Jones receives the work item in his integrated inbox. When
he calls up the work item for processing, a dialog box appears in
which Mr. Jones can confirm or overwrite the document type entered
by the clerk. Mr. Jones overwrites the clerk's entry with the
incoming document type for "Sales order", SDIORDER. The system then
automatically calls the following functions:
– The transaction to create a sales order
– The SAP ArchiveLink viewer to display the scanned
Using the displayed archived document, Mr. Jones enters
relevant data into the sales order. When he saves the order, the
system automatically assigns the archived document to it.
When Mr. Jones or another employee calls up the sales order
again, he or she can display the original document in the SAP
ArchiveLink viewer by choosing Environment ® Display
facsimile and selecting Archived documents in the order