Archiving Outgoing Documents (SD)

The following steps describe a typical scenario in which outgoing SD documents are archived in the R/3 System:

  1. Mrs. Jackson from the Sales department writes a sales letter informing a customer of a new product and offering a discount with purchase. She does this in the sales activities screen for creating a sales letter.
  2. She finishes the letter and prints it out to send it off to the customer. For later reference, she archives the document using SAP ArchiveLink.
  3. Several weeks later, Mrs. Jackson receives an order from the customer in response to the sales letter. Before creating the order, she calls up the archived sales letter to confirm information on the product and product price. She then creates an order from this information and information sent in by the customer.
  4. Later she creates an order confirmation, faxes it to the customer and archives it. She assigns the archived order confirmation to the sales order.